Lyla Drawstring Dress ~ Ruby

The above chart is for international size conversion guide only.

All our styles vary in fit with flexibility in their sizing due to features on the garment like drawstrings, elasticated waistbands and adjustable shoulder straps. Each product page specifies the standard AUS size for every style. A cross over in sizing means the garment is broad fitting due to adjustable features and style. Please take into consideration the models height and size wearing as this may alter where the garment falls on you.

For precise measurements and assistance choosing your perfect fit please don't hesitate to get in touch. We're available to take your call, respond to messages and reply to emails 7 days a week.

ORDERS SHIPPED WITHIN 24HRS with Australia Post

FREE shipping within Australia and New Zealand for orders over AUD$100
FREE International Shipping for orders from over AUD$280

STANDARD SHIPPING within Australia
FREE shipping for orders over $70 and $13 for below 
Allow 2-3 days for delivery within metropolitan NSW 
Orders shipped with Australia Post from Sydney, NSW

EXPRESS POST within Australia
Express Post $15 for orders below $100
Express Post $10 for orders over $100

New Zealand
FREE standard shipping for orders over AUD$100
AUD$18 for orders below AUD$100 ~ 6 to 9 business days
Express Post AUD$20 ~ 4 to 5 business days

USA + Canada + UK
FREE shipping for orders over AUD$280
AUD$45 Express Shipping ~ 4 to 6 business days
AUD$30 Standard Shipping for orders under AUD$280 7 to 12 business days

Rest of world
FREE shipping for orders over AUD$350
AUD$55 Express Shipping ~ 6 to 8 business days
AUD$45 Standard Shipping for orders under $350 ~ 8 to 15 business days

INTERNATIONAL SHIPPING
We ship parcels with Australia Post.
International Shipping rate options are automatically shown at checkout according to above rates. All prices are in $AUD ~ convert to your local currency with our multi-currency selector found at the top left-hand side of your desktop. For mobiles, select the Home page drop down tab and you'll find the converter below.

ORDER PROCESSING
For orders placed before 12pm AEDT, we endeavour to process and ship the same business day. Orders placed after this time will be processed the next business day. We will notify you if there is an unforeseeable delay.

Once your order has been placed you will receive an order confirmation email. Upon dispatch, you will receive another confirmation email with your tracking number. If you do not receive these confirmation emails, please contact us. 

International customers are responsible for all duties and customs that are charged by your country. This will need to be paid for your parcel to be released and delivered.

We gladly accept returns within 7 days of purchase, as long as the items are in their original condition, unworn, unused and packaging it arrived in.

Your return must be lodged within 7 days from date of merchandise delivered. All returns are customers responsibility. 

• Full price items can be returned for a refund, store credit or exchange within 7 days of delivery, including those purchased using first order discount code. Only 1 code can be used per purchase.
• Full price with promotional/ credit code: if used on full priced items, these will be valid for exchange or credit only. If full price item not lodged for return within the 7 days of delivery, will be eligible for exchange or credit only
• Sale items or flash/promotional items using a code or automatic discount can be returned for online store credit only within 7 days of merchandise delivery. We do not accept returns after this time.
• Credit and promotional codes - only 1 code, whether promotional or store credit can be used per purchase. Items purchased with a credit code are not eligible for refunds
• Gift cards - are non-refundable and cannot be redeemed for cash 
• Cancelling orders - once items have been dispatched, including digital gift cards, they are not eligible for cancellation
• Final Sale items as marked are not eligible for return
• Free shipping is offered once per order payment over the value $70

For all returns, please contact us for details.

International Orders
We accept returns as above on international orders - the customer will be responsible for any additional shipping costs.

Faulty Items
Please contact us immediately and we will replace the faulty item without delay. Faulty items must be returned in their original packaging. Faulty items will be replaced after original item has been inspected by our internal team.

Please note that due to the hand screen printing process of our custom designed fabrics some pieces may have small unique differences, including shade and tone of the print. This is not considered faulty. We don’t use filters on our product photography and capture all colours as they are. With any photographic image, some colours look slightly different in person compared to an image. This can all depend on sunlight, direction of sun, overcast and even the colour of the locations ground surfaces. We make our own fabrics and colours in house. Every colour has precise ratios of primary colours to equal the colour you have chosen. We don't alter colour ratios for any specific print colour that we are selling or printing. Please also take note of the models height on each product page as the general length will appear shorter on relevant garments. This is not considered a fault.